100% of the items are curated and manually controlled by our experts! What happens now? Do you agree with Vestiaire Collective's TrustScore? Share! Buy! VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price. 4,468 people have already reviewed Vestiaire Collective. Consumers complaining about Vestiaire Collective most frequently mention customer service, quality control and good condition problems. What if the item I ordered is non-compliant? - He will focus on accelerating Vestiaire Collective's international deployment, notably in Asia and asserting its market leadership - Sébastien Fabre, co-founder, remains a Director of the Company. After completing their checks, Vestiaire Collective has suggested a lower price for the item I bought. ... Their customer service also gives you just random answers or do copy paste of their scripts which is the equivalent to have no customer service. Voice your opinion today and hear what 3462 customers have already said. Do you agree with Vestiaire Collective’s 4-star rating? Reply from VestiaireCollective. What happens now? If you continue to use our service, we assume that you consent to the use of cookies by Vestiaire Collective and our partners. Share. Check out what 3,401 people have written so far, and share your own experience. 12.2.1. Do you agree with Vestiaire Collective's TrustScore? I love Vestiaire… Vestiaire Collective has a consumer rating of 1.37 stars from 299 reviews indicating that most customers are generally dissatisfied with their purchases. I hope to see you again soon on Vestiaire Collective. since 01.2019 the German investor Maximilian Bittner (EX Lazada Group and Chinese e-commerce Alibaba) become a CEO of Vestiaire Collective. The item I bought is compliant. Share. Best regards, The Vestiaire Collective team. As I work in customer support myself, I got curious about the positions they have, and found out that customer service agents have to work 6 days a week!!! Check out what 3,462 people have written so far, and share your own experience. Useful. Vestiaire Collective uses cookies to make your online shopping experience as enjoyable as possible and to offer you personalised content. I love Vestiaire. How does the Quality Control process work for buyers? | Read 2,221-2,240 Reviews out of 3,462. I hope to see you soon on Vestiaire Collective and wish you a lovely day! Their company doesn’t value customer’s feedbacks and shows no efforts attempting to improve. How sustainable is Vestiaire Collective's packaging? Vestiaire Collective ranks 36th among Used Clothing sites. Never have I ever experienced anything like this before - they are simply impossible to get a hold of and if you do get lucky enough to get any sort of answer from the customer service department, it is rarely very competent or helpful. Best regards, The Vestiaire Collective team. Reply. As we value your security the most, Vestiaire Collective has co-signed the charter for the fight against online resale of counterfeits with major brands and sponsored by the French government. “ Vestiaire Collective’s customer service has gone downhill in jumping of the cliff speed since two years ago. I love this site you know what you buy will be genuine and have a great customer service Useful. Voice your opinion today and hear what 3401 customers have already said. Raphael 1 review. Therefore, we apply a no tolerance policy on this matter. 90% of the time customer service does nothing to solve … See here: (links aren't allowed in reviews, so to find the job posting access the website then click About -> Join Us -> Customer Service … Do you agree with Vestiaire Collective’s 4-star rating? Related Articles Findings during the quality control that is performed by Vestiaire Collective Should the Buyer find that a Product does not comply with its description in the Product Page, the Buyer must contact Vestiaire Collective by e-mail within fourteen (14) days following the date on which they received the Product. Read about their experiences and share your own! | Read 2,161-2,180 Reviews out of 3,401. Sell! While Vestiaire Collective looks very professional they are lacking in every aspect of customer service. To use our service, Quality Control process work for buyers so far and... 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You again soon on Vestiaire Collective ’ s 4-star rating you know what you buy will genuine... Shows no efforts attempting to improve your online shopping experience as enjoyable as possible and to you. Therefore, we apply a no tolerance policy on this matter a consumer rating 1.37.

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